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FAQs

Do you need to register in order to buy from D. Byford & Sons?
No, pre-registration is not required.

Do prices shown include VAT?
Prices shown exclude VAT.  VAT will be added at checkout.

How is my order processed?
Once your order has been placed you will receive a confirmation email.  Should any items be unavailable you will be contacted and these items cancelled and refunded.

Stock availability
Whilst we endevour to keep fully stocked of all products, due to the fact that we are also a cash & carry warehouse, occasions do arise when an item is unavailable. 

Can I cancel my order?
Orders can only be cancelled if goods have not yet been dispatched.  Please phone 01206 210241 for further information.

Where do you deliver to?
We are able to offer delivery to England, Scotland, Wales and Northern Ireland through our on-line ordering using a courier.  For destinations outside these countries, please call 01206 210241 for details.

How much does delivery cost?
Delivery to England, Scotland, Wales and Northern Irelands is £4.99 plus VAT per order.  For other destinations, please call 01206 210241.

What payment methods do you accept?
We accept all debit and credit cards, except American Express.

When will I receive my order?
Orders will be despatched within 3 working days of receipt and delivered within 5 working days of despatch via courier. However, delivery to the Highlands and Islands of Scotland may take slightly longer.

Can I specify a delivery day?
Not at this time.

Returns policy
We will give a full refund on any unsuitable good returned to use within seven days of receipt.  Please email sales@byfords.co.uk of your intention to return goods prior to actually returning said goods.  Goods must be returned in original unopened packaging and return postage costs will be at your own expense.  This does not affect your statutory rights.

Damaged goods
Please email us at sales@byfords.co.uk with details.

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